Why I am logged out of my account

Reasons for Being Logged Out of Your Account and How to Stay Logged In
Written by Kate from Lonvest
Updated 2 months ago

Logging in to your Lonvest account is easy, but staying logged in can be a challenge. Here are some reasons why you might get logged out of your account and how to stay logged in:

On a desktop or laptop, you must enter your login, password, and a 2FA code.

If Lonvest keeps logging you out from the web platform, there are a few things you can do:

  1. Log in from the same IP. For security reasons, the web platform logs you out automatically if you change your IP address or browser version.

  2. This can occur when switching VPN servers or changing networks. Some plugins may also impact the logging-out process, so be sure to check the ones you use.

Default timing – 20 minutes of inactivity. If you choose this option, you will have to refresh the page every 20 minutes.

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