Logging in to your Lonvest account is straightforward, but staying logged in can sometimes be challenging. At Lonvest, we prioritize the security of our investors, so we have implemented several measures that may cause you to be logged out from time to time. Below are the most common reasons you might be logged out of your account and tips on how to avoid it:

1. Security Measures

• IP Address or Browser Changes: For security purposes, Lonvest automatically logs you out if it detects a change in your IP address or browser version. This often happens when switching VPN servers or networks, or after certain browser updates.

• Inactive Session Timeout: By default, sessions time out after 20 minutes of inactivity. You’ll need to refresh or interact with the page within this time frame to avoid being logged out. This security measure helps protect your account from unauthorized access.

2. Use of Plugins or Extensions

• Some browser plugins or extensions can interfere with session cookies, leading to unexpected logouts. If you notice frequent logouts, try disabling any recently added plugins or extensions to see if that resolves the issue.

3. Staying Logged In

• Consistent Network: Whenever possible, log in from the same network or IP address to avoid triggering automatic logouts.

• Monitor Browser Updates: Be aware of any changes to your browser, such as updates or version changes, which may require you to log in again.

• Refresh the Page: If you plan to remain idle for a while, occasionally refresh the page or navigate within your account to reset the inactivity timer.

Following these guidelines will help you maintain a secure and uninterrupted session on Lonvest. If you continue to experience issues, please reach out to our support team for further assistance.